Conveyancing Clients' Questions & Answers

Why we have provided this facility

Quality and Legal Best Practice

In keeping with our commitments to client satisfaction and continuous improvement as a Best Practice - Quality Endorsed Law Firm, we have established this self-help facility as a replacement for time-billed responses to client questions.

Saving on legal costs

This simple facility provides our clients with 24/7 access to information that could otherwise generate additional legal costs.

Our fixed-price conveyancing fee is based on the time our staff must spend in the processing of a conveyancing transaction. Each time a member of our staff receives a question by telephone call or an email they must stop work on the file they are dealing with, extract the caller's file, answer the client's question and then record both the question and the answer in writing or prepare a written response to be emailed back to the client.

Customer research confirms that clients want their questions answered, but they do not want to have to pay additional costs. This facility offers a cost-efficient compromise that allows client to obtain the information they need, without being billed for the personal involvement of professional staff.

How to use this facility

Just click on the links below to commence the Question and Answer process:

I am PURCHASING real estate

I am SELLING real estate

If you urgently require personal assistance

Sometimes our Q & A facility will not provide sufficient information to satisfy a client's requirements. In such cases we will provide personal assistance by email or telephone.

It is very rare that we charge a client additional costs where personal assistance is sought. This is because most clients use the Q & A facility effectively, and the questions that do require personal assistance are regarded by us as part of the conveyancing process.

However, questions that are not directly related to the conveyancing process may attract additional charges. For example, questions about hypothetical situations ("What happens if the vendor doesn't settle on time" or "What happens if my bank makes a mistake with my home loan") are not immediately relevant to the matter, but require valuable staff time to answer.

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